Effective Date: August 8, 2025
Company: Rebba Global Inc.
Platform: ShootingSet.com | ShootingSet App | ShootingSet Seller App | ShootingSet Associate App
Contact: support@shootingset.com
This policy explains the rules and timelines for cancelling orders, services, or bookings made through ShootingSet’s platforms.
Users may cancel:
· Prop rentals
· Service bookings (e.g. carpenters, helpers)
· Orders made from vendor catalog
Vendors may cancel due to:
· Unavailability
· Equipment failure
· Conflict in booking slots
Associates (technicians/workers) may cancel:
· Due to health/emergency
· Conflicts in schedule
· Location or client inaccessibility
|
Cancellation Time Before Service
|
Refund / Charge Status
|
|
> 48 hours
|
Full refund (100%)
|
|
24–48 hours
|
50% refund
|
|
< 24 hours
|
No refund
|
|
On-time cancellation by vendor
|
Full refund to user
|
|
On-time cancellation by user (prepaid) |
Subject to refund policy |
· Bookings not confirmed within 2 hours = Auto-cancelled
· Non-payment or pending verification = Auto-cancelled
· Unavailability confirmed by vendor = Auto-cancelled with full refund
1. Go to "My Bookings" in the app or portal.
2. Select "Cancel Booking"
3. Choose reason from dropdown.
4. Submit.
Cancellation confirmation and refund (if applicable) are processed automatically.
Repeated cancellations may result in:
· Temporary suspension
· Loss of promotional benefits
· Penalty charge (based on vendor discretion)
· Reduced visibility of your account
· Medical emergency
· Death in family
· Government restrictions / lockdowns
· Weather disruptions
In such cases, full refund may be given with valid proof and documentation.
· Email: support@shootingset.com
· App: Help > My Bookings > Cancel
· Phone Support: Mon–Sat, 10 AM–7 PM IST
This policy may change without prior notice. Latest version is always available on the website and app.
This policy is governed by the laws of India. All disputes will be subject to Hyderabad jurisdiction.
